Refund Policy

Refunds may be issued in the following circumstances:

• Failed Transactions: If the airtime was not delivered due to technical issues on our end or network provider issues, you are eligible for a full refund.
• Incorrect Phone Number: If you entered an incorrect phone number and contact us within 24 hours of the transaction, we may issue a refund if the airtime has not been delivered.
• Duplicate Transactions: If you were charged multiple times for the same transaction due to a system error, we will refund the duplicate charges.
• Unauthorized Transactions: If you report an unauthorized transaction on your account, we will investigate and issue a refund if confirmed.

Refunds will not be issued in the following cases:

• Successfully completed transactions where airtime was delivered to the correct recipient
• Transactions where the incorrect phone number was entered and more than 24 hours have passed
• Transactions where the recipient's phone was switched off or out of coverage area (the airtime will be delivered when the phone is back online)
• Change of mind after a successful transaction
• Service fees and processing charges (unless the transaction itself failed)

To request a refund, please follow these steps:

1. Contact our support team within 48 hours of the transaction (or within 24 hours for incorrect phone number cases)
2. Provide your transaction ID, which can be found in your confirmation email or account transaction history
3. Explain the reason for your refund request
4. Provide any relevant documentation or screenshots if applicable

You can contact us through:

• Email: [email protected]
• Phone: +1 (234) 567-890
• Contact Form

Once your refund request is approved:

• Investigation Period: We will investigate your request within 2-3 business days
• Approval: If approved, you will receive a confirmation email
• Processing: Refunds are typically processed within 5-10 business days
• Credit Card Refunds: May take 1-2 billing cycles to appear on your statement

The refund will be issued to the original payment method used for the transaction.

In some cases, we may issue partial refunds:

• If only a portion of the airtime was delivered
• If service fees are non-refundable but the transaction amount is refundable
• If the issue affects only part of a bulk transaction

If you initiate a chargeback with your bank or credit card company, we will investigate the claim. If the chargeback is found to be invalid, you may be responsible for any associated fees. We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

If you are not satisfied with our refund decision, you can:

• Request a review by our management team
• Provide additional information or documentation
• Contact relevant consumer protection agencies in your jurisdiction

Refunds will be issued in the same currency as the original transaction. If currency exchange rates have changed, the refund amount may differ slightly from the original charge due to exchange rate fluctuations.

For questions about this Refund Policy or to request a refund, please contact us:

• Email: [email protected]
• Phone: +1 (234) 567-890
• Contact Form